Frequently Asked Questions.
Welcome to our Frequently Asked Questions (FAQ) page, your go-to resource for finding answers to the most common inquiries about Cicero Jewelry. We have compiled a comprehensive list of questions and provided clear and concise answers to ensure you have a seamless shopping experience with us. From inquiries about our fine jewelry collections and craftsmanship to shipping, returns, and more, we have you covered. If you can’t find the information you need here, our dedicated customer support team is just a message or call away, ready to provide further assistance. At Cicero Jewelry, we are committed to ensuring your satisfaction, and this FAQ page is another way we show our dedication to meeting your needs. Happy shopping!
shipping worldwide
At Cicero Jewelry, we proudly offer worldwide shipping.
14 days return
If you are not satisfied with your purchase, you have 14 days to return the item for a refund or exchange. This allows you to shop with confidence, knowing that we value your satisfaction
security payment
Secure credit card payments at Cicero Jewelry ensure worry-free transactions for our valued customers.
Shopping and Payment Information
Yes, we accept international credit cards, but we do not accept American Express.
At Cicero Jewelry, we make every effort to ensure that you receive your order as soon as possible. For international shipments, we prioritize safety and reliability by sending packages abroad with the post office as a high priority shipment. This helps to expedite the delivery process while ensuring your package’s security during transit. For shipments within Greece, we partner with Speedex to provide fast and efficient delivery services. Rest assured, we are committed to delivering your order promptly, and we will also provide you with tracking information to keep you informed of your package’s progress. If you have any specific questions about your order or delivery timeframe, please don’t hesitate to contact our dedicated customer support team.
You will receive your order as soon as possible, and we’ll make sure to attach the tracking number details for the shipment. With this tracking information, you can easily monitor the progress of your package and have peace of mind knowing its estimated delivery date. Rest assured, we are dedicated to providing a seamless and transparent shopping experience, and our team is always available to assist you with any questions or concerns regarding your order. Thank you for choosing Cicero Jewelry, and we look forward to delighting you with our fine jewelry and exceptional service.
At Cicero Jewelry, we strive for your utmost satisfaction with every purchase. Our return process is hassle-free, and we want you to be completely happy with your order. Returns do not cost anything apart from the shipping costs, which are the responsibility of the customer.
For exchanges, we encourage you to get in touch with one of our specialists to discuss your specific needs and preferences. They will guide you through the exchange process, ensuring that you find the perfect piece that suits your desires.
If, for any reason, you have a complaint or concern about your order, we are here to address it promptly. You can discuss your issues thoroughly with our team via phone or email. We genuinely care about your experience with us and will work diligently to resolve any problems and ensure your satisfaction. Your happiness is our top priority, and we are committed to making things right and exceeding your expectations. Thank you for choosing Cicero Jewelry, and please don’t hesitate to reach out if you need any assistance.
You will receive the invoice for your order along with the package. The invoice will be included in the shipment, ensuring that you have all the necessary documentation and details related to your purchase. If you have any questions or require additional copies of the invoice, our customer support team will be more than happy to assist you. At Cicero Jewelry, we aim to provide a seamless and transparent shopping experience, and we make sure that all essential information, including the invoice, is readily available to you upon receiving your package. Thank you for choosing us, and we look forward to serving you with our fine jewelry and exceptional service.
Delivery charges at Cicero Jewelry are incredibly customer-friendly. For orders above 200 euros, shipping is entirely free, both for international and domestic deliveries within Greece. If your order falls below the 200 euros threshold, the shipping fee is only 15 euros for international shipments and just 5 euros for deliveries within Greece. This transparent and affordable pricing ensures that you can enjoy our exquisite fine jewelry without any unnecessary additional costs. Thank you for choosing Cicero Jewelry, and we look forward to serving you with our exceptional products and services.
After placing an order with Cicero Jewelry, you can expect the following process:
Order Confirmation: Upon successful payment, you will receive an order confirmation email. This email will contain details of your purchase, including the items, quantities, and the shipping address you provided.
Processing: Our team will begin processing your order. This involves preparing your selected jewelry, inspecting it for quality, and securely packaging it for shipment.
Shipment: Once your order is ready, it will be dispatched for delivery. If you provided an email address, you will receive a shipping confirmation email containing tracking information, allowing you to monitor your package’s journey.
Delivery: Depending on your location and the chosen shipping method, you can expect your package to arrive within the estimated delivery timeframe. International orders may take longer than domestic ones due to customs procedures.
Delightful Unboxing: Finally, you’ll receive your Cicero Jewelry package. As you open it, you’ll be greeted with your beautifully crafted jewelry, ready to celebrate life and love.
Throughout this process, our customer support team is available to assist you with any questions or concerns you may have. At Cicero Jewelry, we strive to provide a smooth and memorable shopping experience, ensuring your utmost satisfaction with your fine jewelry purchase.
At Cicero Jewelry, the order payment is typically taken from your bank account at the time of purchase. When you place your order on our website and complete the payment process, the transaction is processed immediately, and the payment amount is deducted from your bank account or charged to your credit card. This ensures a prompt and seamless payment process, allowing us to proceed with preparing and shipping your order without delay. If you have any concerns or questions about your payment or billing, our customer support team is always available to assist you. Thank you for choosing Cicero Jewelry, and we look forward to delighting you with our exquisite fine jewelry and exceptional service.
Our wishlist feature allows you to create a personalized collection of your favorite Cicero Jewelry pieces. Simply click on the “Add to Wishlist” button next to any item you love, and it will be saved to your wishlist. This way, you can easily keep track of your preferred jewelry designs and come back to them later. It’s a convenient way to curate your own selection, compare different pieces, and make thoughtful decisions when shopping for fine jewelry. Whether you’re creating a wishlist for yourself or sharing it with loved ones as a subtle hint for special occasions, our wishlist feature enhances your shopping experience at Cicero Jewelry. Happy browsing and creating your dream collection!
After placing an order with Cicero Jewelry, you can expect the following process:
Order Confirmation: Upon successful payment, you will receive an order confirmation email. This email will contain details of your purchase, including the items, quantities, and the shipping address you provided.
Processing: Our team will begin processing your order. This involves preparing your selected jewelry, inspecting it for quality, and securely packaging it for shipment.
Shipment: Once your order is ready, it will be dispatched for delivery. If you provided an email address, you will receive a shipping confirmation email containing tracking information, allowing you to monitor your package’s journey.
Delivery: Depending on your location and the chosen shipping method, you can expect your package to arrive within the estimated delivery timeframe. International orders may take longer than domestic ones due to customs procedures.
Delightful Unboxing: Finally, you’ll receive your Cicero Jewelry package. As you open it, you’ll be greeted with your beautifully crafted jewelry, ready to celebrate life and love.
Throughout this process, our customer support team is available to assist you with any questions or concerns you may have. At Cicero Jewelry, we strive to provide a smooth and memorable shopping experience, ensuring your utmost satisfaction with your fine jewelry purchase.
If you receive a damaged or wrong product, we sincerely apologize for the inconvenience. Please follow these steps to resolve the issue:
Contact Us: Reach out to our customer support team immediately, providing details of the issue and order number. You can contact us via email or phone, and we’ll be more than happy to assist you.
Return/Exchange: Depending on the situation, we will guide you through the return or exchange process. We may ask for photos of the damaged item to assess the issue accurately.
Resolving the Issue: Once we receive the damaged/wrong product back, we will either issue a full refund, send you a replacement, or exchange it for the correct item, as per your preference.
Timely Communication: Rest assured, we aim to resolve such situations promptly and ensure your satisfaction.
At Cicero Jewelry, we take great care in delivering high-quality products, but if any mishap occurs, our dedicated support team is here to make things right. Your happiness is our priority, and we will work diligently to rectify any errors and ensure a positive shopping experience with us.
Our company guarantees the high-quality craftsmanship of the jewelry you have purchased and certifies the superior quality of the materials used in its production. In the rare event of a manufacturing defect, we offer free repair or replacement of your jewelry within two (2) years from the date of purchase for gold or silver items. This warranty does not cover damage resulting from normal wear and tear, improper use, or external factors. In such cases, repair services will be available at an additional cost.